These terms and conditions of use (hereinafter the “Terms of Use”) are intended to define the terms and conditions for accessing and using the Official Ticket Resale service (hereinafter the “Service”) offered by Château de Versailles Spectacles (hereinafter “CVS”) via its websites https://www.chateauversailles-spectacles.fr/; https://www.operaroyal-versailles.fr/; https://tickets.chateauversailles-spectacles.fr/ (hereinafter collectively the “Site”).

Official Resale is the only authorized channel for the resale of Tickets for Events. Any resale carried out outside this framework is strictly prohibited.

Official Resale exclusively allows:

• the Seller to offer a Ticket for resale at its Face Value;
• the Buyer to purchase this Ticket.

Tickets purchased via Official Resale remain subject to the general terms and conditions of sale of the Official Ticket Office of CVS, available via the following link https://www.chateauversailles-spectacles.fr/conditions-generales-de-vente/ (hereinafter the “Terms of Sale”), particularly with regard to the conditions of access to Events, cancellation, postponement and refund rules.

Use of the Service implies full and unconditional acceptance of these Terms of Use and of the Terms of Sale of the Official Ticket Office of CVS. In the event of any contradiction between the two, the provisions of these Terms of Use, as specific terms, shall prevail over the Terms of Sale.

CVS reserves the right to modify these Terms of Use at any time by publishing a new version on its Site. The applicable Terms of Use are those in force on the date the Service is used.

These Terms of Use may be consulted and printed at any time via a hyperlink available on the Site.

Email (for individuals): [email protected] (specifically for ticket sales) or [email protected].

The terms below shall have the meanings stipulated in this article whenever they are used with a capital letter in these terms. The meanings indicated apply equally to the singular and plural forms.

Buyer: means any individual meeting the requirements of these Terms of Use and wishing to purchase a Ticket offered for sale by a Seller through the Service.

Ticket: means an admission ticket to an Event organized or marketed by CVS, initially purchased by the Seller through the Official Ticket Office and subsequently offered for resale by the Seller through the Service.

Only Tickets meeting the following characteristics may be offered for resale:

• valid (active ticket, unused, not invalidated, and corresponding to an Event whose date has not passed at the time of the Offer);
• purchased through the Official Ticket Office;
• designated by CVS as eligible for resale.

Official Ticket Office: ticketing service accessible via the merchant websites operated by CVS allowing the purchase of Tickets:

• [https://www.chateauversailles-spectacles.fr/](https://www.chateauversailles-spectacles.fr/)
• [https://www.operaroyal-versailles.fr/](https://www.operaroyal-versailles.fr/)
• [https://tickets.chateauversailles-spectacles.fr/](https://tickets.chateauversailles-spectacles.fr/) (collectively referred to as the “Site”).

Account: the personal account created by the User allowing them to access the Service.

Management Fees: management fees, including all taxes (VAT included), payable by the Buyer for the use of the Service operated by CVS. The amount is specified during the customer journey on Official Resale.

Event: any show, concert, opera performance, musical or cultural event organized and/or marketed by CVS, in particular at the Opéra Royal, the Chapelle Royale, the Galerie des Glaces, the Gardens of the Château de Versailles or any other venue.

Offer: a proposal to place a Ticket for sale on the Site by a Seller. The Offer must necessarily be made at Face Value.

Initial Sale: the initial purchase of the Ticket by the Seller through the Official Ticket Office.

Sale Price: an amount strictly corresponding to the Face Value of the Ticket.

Total Price: the amount paid by the Buyer (Face Value + Management Fees payable by the Buyer).

User: any adult individual acting as a consumer and for personal use, using the Official Resale services (Buyer or Seller).

Official Resale and/or Service: an intermediary service operated by CVS, integrated into the Official Ticket Office, allowing Users to offer Tickets for sale and/or purchase Tickets within a secure framework and in accordance with the conditions set out in these Terms of Use.

Face Value: the VAT-inclusive price of the Ticket excluding Management Fees.

Seller: the initial holder of the Ticket who purchased it through the Official Ticket Office and is offering it for resale on an occasional basis.

3.1 Account Creation

The Buyer and the Seller must have an Account with the Official Ticket Office in order to access the Service.

The information provided when creating the Account must be accurate, complete and regularly updated. Any inaccurate information may result in suspension of the Account.

The User is solely responsible for keeping their login details and passwords confidential. Any transaction carried out through the Account is presumed to have been carried out by its holder. In the event of suspected compromise, the User must immediately contact CVS at [email protected].

3.2 Restrictions Relating to Use of the Service

Official Resale is reserved for:

• adults who are individuals;
• acting as consumers;
• for their personal use.

Any use of the Service for professional or commercial purposes is strictly prohibited. In the event of a breach, circumvention or fraudulent use of the Service, CVS reserves the right to suspend or delete access to the Account and cancel any Offer or transaction concerned.

3.3 Operation

CVS endeavors to ensure the accessibility of the Service but cannot guarantee continuous availability. In particular, it reserves the right to interrupt access for maintenance, updates or technical reasons. CVS shall not be held liable in the event of unavailability resulting from force majeure, an internet network failure or an independent third-party service provider. No compensation may be claimed on this basis.

4.1 Eligible Tickets

Only Tickets purchased through the Official Ticket Office and expressly authorized for resale by CVS may be subject to Official Resale. This authorization by CVS, confirming the Ticket’s eligibility for Official Resale, is indicated in the Seller’s Account by the appearance of a “Resell” button.

CVS reserves the right to restrict access to Official Resale to certain categories of Tickets or certain dates.

4.2 Closure of the Service

The opening and closing periods of Official Resale for each relevant Event are freely and independently determined by CVS.

Official Resale may be opened, suspended or closed at any time, in whole or in part, for one or more Events, without prior notice. No Offer may be submitted or accepted when Official Resale is not active for the relevant Event.

This decision does not affect purchases already made by Buyers before the suspension or closure of Official Resale.

The closure or suspension of Official Resale, for any reason whatsoever (including, in particular, security requirements and technical, organizational or commercial constraints), shall not give Users any right to compensation.

4.3 Account Termination and Suspension

CVS may suspend or terminate a User’s Account in the event of a serious or repeated breach of these Terms of Use.

CVS also reserves the right to invalidate or cancel any Offer or transaction in the event of an inaccurate declaration, fraudulent use of the Service or breach of these Terms of Use.

4.4 Sale Price and Management Fees

The Sale Price must necessarily correspond to the Face Value of the Ticket.

No markup is permitted.

The use of Official Resale is subject to the payment of Management Fees to CVS for the use of the Service.

The Management Fees are payable by the Buyer.

Their amount is indicated clearly and transparently during the purchase and/or listing process on Official Resale, prior to any final confirmation.

Confirmation of an Offer or purchase constitutes full and unconditional acceptance of the applicable Management Fees for the transaction concerned.

4.5 Withdrawal of an Offer

The Seller may withdraw their Offer provided that it has not been accepted by a Buyer, unless it is currently in a Buyer’s shopping basket during the checkout process.

5.1 Listing a Ticket for Sale

The Seller may offer one or more Tickets for resale from their Account.

The Seller selects the Ticket from their Account and provides their bank details (RIB/IBAN) in order to receive the Sale Price.

Only Sellers able to provide valid bank details corresponding to an account opened within the SEPA (Single Euro Payments Area), identified by an IBAN, may offer a Ticket for sale through Official Resale.

Only the Ticket issued by CVS containing the new unique barcode, in accordance with the rules set out in the Terms of Sale of the Official Ticket Office, is valid for admission to the Event.

5.2 Purchase

The Buyer has 20 minutes to complete payment after adding the Ticket to their basket.

Once payment has been confirmed:

• the sale is firm and final;
• the Ticket is automatically transferred to the Buyer;
• the Seller may no longer use the Ticket.

5.3 Transfer of the Ticket

If payment is successfully completed, subject to validation by the Buyer’s bank, the Buyer receives a confirmation email and the Ticket is accessible through their Account in electronic format. For certain Events, the Ticket is only made available in the customer area 72 hours before the start date of the Event. Where applicable, this information is specified in the confirmation email.

The Ticket contains a unique barcode valid only for:

• the date;
• the time;
• the relevant Event;
• the indicated venue.

In the event of resale, the Ticket’s original barcode is automatically invalidated and replaced by a new unique barcode. This mechanism constitutes a regulated exception to the principle of ticket uniqueness provided for in the Terms of Sale of the Official Ticket Office. No duplicate Ticket will be issued by CVS to the Buyer.

Payment is made exclusively in euros.

The transfer of the Net Price to the Seller takes place after the date of the Event, within an indicative period of fifteen (15) business days. The Seller must have entered their IBAN in their Account in order to receive the transfer.

CVS reserves the right to cancel any transaction presenting a risk of fraud.

In the event of cancellation or postponement of the Event, the provisions set out in the general terms and conditions of sale of the Official Ticket Office shall apply. Only the Buyer of the Ticket, having acquired it through Official Resale, may benefit from any refund or postponement measures provided for in the Terms of Sale. The initial Seller shall not be entitled to any refund once the Ticket has been sold to the Buyer.

In accordance with Article L.221-28 12° of the French Consumer Code, tickets for shows are not subject to any right of withdrawal.

Any resale outside Official Resale is strictly prohibited.

In accordance with Article L.313-6-2 of the French Criminal Code, habitual resale without authorization is punishable by a €15,000 fine (€30,000 in the event of a repeat offence).

9.1 Tax Obligations of the Seller

In accordance with Article 242 bis of the French General Tax Code, Sellers are reminded that the resale of Tickets may give rise to tax and social security obligations for which they are responsible.

The Seller is solely responsible for their tax and social security obligations relating to the resale.

9.2 Tax Obligations of CVS

In accordance with Articles 1649 ter A to E of the French General Tax Code, CVS may be required to report to the tax authorities transactions carried out by Sellers through Official Resale and to provide them with the information transmitted.

In this regard, the Seller may be required to provide certain identification data (in particular identity, date of birth, address, tax identification number and bank details) and guarantee its accuracy. CVS may request proof of identity from the Seller in order to verify the information provided.

If this information is not provided within a reasonable period following a reminder, CVS may suspend or close the Account.

All elements constituting the Service and the Site (architecture, source code, design, texts, graphics, logos, trademarks, images, sounds, algorithms) are the exclusive property of CVS or are subject to licenses granted to CVS. Any reproduction, representation, distribution or use, in whole or in part, without the prior written authorization of CVS, is strictly prohibited and constitutes infringement.

In connection with these Terms of Use, CVS processes the User’s personal data within the meaning of the European General Data Protection Regulation (GDPR).

The purposes of this processing are:

• management of the Service;
• compliance with legal obligations;
• informing Users in the event of modification or cancellation of an Event.

GDPR rights (access, rectification, erasure, objection, portability) may be exercised by contacting the ticketing service at the following email address: [email protected]

For further information regarding this processing of personal data and their rights concerning such data, Users may consult the data protection policy: https://www.chateauversailles-spectacles.fr/donnees-personnelles

CVS verifies and guarantees to the Buyer the authenticity of the Tickets listed on its Site. CVS shall not be held liable for:

• the loss, theft or fraudulent use of a Ticket after it has been downloaded;
• any temporary malfunction of Official Resale beyond its control;
• any indirect damages, operating losses or loss of profit related to the use of the Service;
• any use of the Service that does not comply with these Terms of Use;
• force majeure events.

Liability relating to the performance of the Event, access thereto, its running, as well as any modifications, postponements or cancellations, is governed by the Terms of Sale of the Official Ticket Office.

The Event remains subject to the Terms of Sale of the Official Ticket Office and to the regulations applicable to the relevant venue.

Each User undertakes to use the Service in accordance with these Terms of Use, applicable laws and good practices, to respect the rights of other Users and third parties, and not to disrupt the proper functioning of the Site.

The Seller undertakes to:

• Be the legitimate owner of each Ticket offered for sale;
• Guarantee the validity and conformity of the Ticket with the description of the Offer;
• Not sell the same Ticket multiple times;
• Immediately inform CVS of any event rendering the Ticket unavailable;
• Not receive any payment for this Ticket outside the Site.

The Buyer undertakes to:

• Make the full payment exclusively through the Site;
• Not abusively dispute a transaction that has been duly completed;
• Inform CVS of any anomaly as soon as it is identified.

These Terms of Use are governed by French law.

In the absence of an amicable agreement, the User, when acting as a consumer, may refer the matter free of charge to the consumer mediator responsible for the professional, namely the Association des Médiateurs Européens (AME CONSO), within one year from the date of the written complaint submitted to the professional.

The consumer mediator may be contacted:

• either by completing the form provided for this purpose on the AME CONSO website: www.mediationconso-ame.com;
• or by post sent to AME CONSO, 197 Boulevard Saint-Germain – 75007 PARIS.

The User remains free to initiate, accept or refuse mediation. In the event of mediation, the parties remain free to accept or reject the solution proposed by the mediator.

In accordance with the provisions of the French Consumer Code, the User may also use the European Online Dispute Resolution (ODR) platform.

These Terms of Use are governed by French law. An English-language translation of the Terms of Use may be made available for informational purposes. In the event of any contradiction, inconsistency or difficulty of interpretation between the different language versions, the French version shall prevail.

In the absence of an amicable agreement, the French courts shall have exclusive jurisdiction.